The use of the website, algarve.vidamarresorts.com, are governed by these Terms and Conditions in association with any terms specifically stipulated on individual pages of the sites in question. If you do not agree with these terms, please do not use this website.
Reception
Check-in: from 16:00
Check-out: until 11:00
Late check-out is possible, subject to availability and advance request at the Hotel Reception, the day before departure. There may be an extra charge associated, depending on the time of departure.
Check-in
Check-in will only be done with the reservation’s holder, who will have in his possession all passports and/or identification documents of the guests of the reservation.
In compliance with the Portuguese Law, it is necessary the presentation of an official identification document (Passport, Identification card) of each person (adults, children, babies) at check-in. Failing to do so, the check-in won’t be able to follow through and the cancellation policy will still be applicable.
Online Payments
- All Credit and Debit card transactions are debited at the point of purchase.
- Please note that your credit card will directly be charged at the moment of transaction.
- Payment can be made via our secure check out pages using your credit or debit card. Your card will be debited at the moment you place your order and receive confirmation
Payments & Reservation Conditions
Payment can be done through debit to a credit card (Visa or Mastercard with 3D secure active) or through
bank transfer.
In case of a pre-payment with a Credit Card to guarantee the booking, it is necessary to present that credit card at check-in. Failing to do so, it is obligatory to do a new payment in the same amount (credit card or cash), by cancelling the previous payment debited in the informed credit card.
If you need to add a VAT number to the invoice of the prepayment, you must inform us at the time of making the booking.
Cancellations
Standard Rate with Half-Board
01/11/2024 a 23/12/2024 + 26/12 a 30/12/2024 + 01/01/2025 a 31/05/2025 + 01/10 a 31/10/2025
Cancellation policy:
Cancellations received up to 3 days before the date of arrival at the hotel will not have associated costs;
For cancellations received 2 days or less from the date of arrival at the hotel, VidaMar Resort Hotel Algarve reserves the right to charge 25% of the total amount of the stay; When there is no notification of cancellation and in case of no-show on the day of arrival, VidaMar Resort Hotel Algarve reserves the right to charge the 50% of the total amount of the stay.
Payment policy:
No deposit will be charged, the payment of 100% of the stay will be charged upon check-in.
Packages:
Applies to all packages the deposit and cancellation policies of the reserved rate, except Golf Packages, for which 100% deposit is required within 21 days before the arrival date; cancellations received up to 21 days before the arrival date; cancellations received up to 21 days before arrival at the hotel will not have associated costs; after this period, VidaMar Resort Hotel Algarve reserves teh right to charge 100% of the total cost of the stay.
If you wish to add the VAT/Tax ID number to the invoice resulting from the advance payment, you must provide the information at the time of booking.
The credit card used for the full or partial payment of the stay at the time of booking must be presented at check-in for card and payment validation. If this card is not presented at the time of check-in, it will be mandatory to make a new payment for the total amount of the stay with the new card, and the previous payment will be refunded to the original card of the reservation.
31/12/2024 + 01/07 a 06/09/2025
Cancellation policy:
Cancellations received up to 3 days before the date of arrival at the hotel will not have associated costs;
For cancellations received 2 days or less from the date of arrival at the hotel, VidaMar Resort Hotel Algarve reserves the right to charge 25% of the total amount of the stay; When there is no notification of cancellation and in case of no-show on the day of arrival, VidaMar Resort Hotel Algarve reserves the right to charge the 50% of the total amount of the stay.
Payment policy:
No deposit will be charged, the payment of 100% of the stay will be charged upon check-in.
Packages:
Applies to all packages the deposit and cancellation policies of the reserved rate, except Golf Packages, for which 100% deposit is required within 21 days before the arrival date; cancellations received up to 21 days before the arrival date; cancellations received up to 21 days before arrival at the hotel will not have associated costs; after this period, VidaMar Resort Hotel Algarve reserves teh right to charge 100% of the total cost of the stay.
If you wish to add the VAT/Tax ID number to the invoice resulting from the advance payment, you must provide the information at the time of booking.
The credit card used for the full or partial payment of the stay at the time of booking must be presented at check-in for card and payment validation. If this card is not presented at the time of check-in, it will be mandatory to make a new payment for the total amount of the stay with the new card, and the previous payment will be refunded to the original card of the reservation.
24/12 a 25/12/2024 + 18 a 19/04/2025 + 01/06 a 30/06/2025 + 07 a 30/09/2025
Cancellation policy:
Cancellations received up to 5 days before the date of arrival at the hotel will not have associated costs;
For cancellations received 4 days or less from the date of arrival at the hotel, VidaMar Resort Hotel Algarve reserves the right to charge 25% of the total amount of the stay; When there is no notification of cancellation and in case of no-show on the day of arrival, VidaMar Resort Hotel Algarve reserves the right to charge the 50% of the total amount of the stay.
Payment policy:
A deposit of 75% of the total amount of the reservation will be required to guarantee it, to be paid up to 5 days before the arrival date. This payment can be made by credit card, through a secure link. The remaining payment will be made upon arrival.
Packages:
Applies to all packages the deposit and cancellation policies of the reserved rate, except Golf Packages, for which 100% deposit is required within 21 days before the arrival date; cancellations received up to 21 days before the arrival date; cancellations received up to 21 days before arrival at the hotel will not have associated costs; after this period, VidaMar Resort Hotel Algarve reserves teh right to charge 100% of the total cost of the stay.
If you wish to add the VAT/Tax ID number to the invoice resulting from the advance payment, you must provide the information at the time of booking.
The credit card used for the full or partial payment of the stay at the time of booking must be presented at check-in for card and payment validation. If this card is not presented at the time of check-in, it will be mandatory to make a new payment for the total amount of the stay with the new card, and the previous payment will be refunded to the original card of the reservation.
No-Show, Same Day Cancellation, and Early Departure
In case of a no-show on the scheduled arrival date, or if the cancellation occurs on the day of arrival, or for unused nights in case of early departure, VidaMar Hotels & Resorts — Algarve reserves the right to charge 75% of the total stay or unused nights, except from November to May (excluding Easter, Christmas, and New Year’s Eve) and October, during which there will be a 50% penalty of the total stay.
Non-Refundable Rate
Cancellation, No-Show, and Early Departure
In cases of cancellation, no-show on the check-in date, or early departure, the payment made is non-refundable. Name changes are not allowed, but it is possible to reschedule the stay once, up to 7 days before check-in, at the same or a higher price. A new charge will only be made if there is a price difference between the new and the original dates.
Guarantee Deposit
Standard Rate
- For stays from November to May (excluding Easter, Christmas, and New Year’s Eve) and October, no advance deposit is required; the total reservation amount will be requested at check-in, and only the credit card details of the reservation holder will be needed as a guarantee.
- For stays during Christmas (12/24-12/25), New Year’s Eve (12/29-12/31), Easter, June, and September, 75% of the total reservation amount is due and must be paid up to 4 days before the arrival date.
- For stays from July to September, 75% of the total reservation amount must be paid up to 9 days before arrival.
Non-Refundable Rate
To guarantee and confirm the reservation, 100% of the total payment will be required. The credit card used for the reservation payment may be requested during check-in for validation.
Tourist Tax
Regulation 488/2024, published in the Official Gazette on 04/30/2024, stipulates the implementation of a tourist tax of €2.00 per night, starting on May 21st, 2024, during the high season period in the Municipality of Albufeira.
According to these guidelines, the tax must be paid at the resort upon check-in, between April 1st and October 31st, and applies for a maximum of seven consecutive nights to all guests aged 13 or older.
Children`s Policy
Children are very welcome at VidaMar Hotels & Resorts — Algarve!
The maximum capacity of a double room is 2 adults and 2 children from 0 to 11 years old (inclusive) or 2 adults and 2 teenagers from 12 to 15 years old (inclusive). Babies count towards the maximum capacity and can be accommodated in cribs at no extra cost. Children aged 16 and older are considered adults. To see the total price and occupancy information, please add the number of children and their ages to your search.
*There are room types where the permitted occupancy may differ.
Cleaning services
Room/suite cleaning is performed daily. VidaMar Hotels & Resorts — Algarve has adopted a sustainable policy, allowing you to decide when you want your towels and bed linen changed. However, towels and bed linen will be changed every 3 days. Daily cleaning will occur within the scheduled hours.
Meals
Breakfast
The included breakfast is served in a buffet (self-service) format at the Ocean Restaurant, with the option to order some hot dishes, plated on the spot at the show cooking station, according to the daily available options.
Lunch
Available at the Sunset Restaurant in an à la carte format. There is also a takeaway option in disposable eco-friendly boxes.
Dinner
Ocean Restaurant: Buffet. Starters and desserts; a selection of hot dishes and sides, with the possibility of some dishes being plated on the spot, according to the guest’s request – service provided at the show cooking station(s).
Special Services for Restaurants and Bars
VidaMar Resort Hotel Algarve provides a choice of food and drinks for children and babies in their restaurants. The Hotel also provides options for vegetarians Guests and Guests with dietary restrictions.
However, if any vegetarian Guest or a Guest with special dietary needs wishes to have a more elaborate or specific dishes, the Hotel will be glad to meet their expectations, at an additional cost and according to the availability of service.
On the other hand, due to legal Food Safety and Hygiene reasons, we do not store any kind of food or beverage brought in by Guests into the Hotel.
Dress Code
Please note that there is a Dress Code in place in all public areas of the Hotel, which will be reminded and reinforced, especially in the restaurants and bars.
Online Occupation/Reservations
If the algarve.vidamarresorts.com Online Reservations system available on the respective site is used, the terms and conditions relating to availability, prices and cancellations apply to each room price indicated and the user should carefully read the details provided regarding charges before completing the reservation process. Any special needs should be communicated while making the reservations, although a response to these is not guaranteed.
“Prices from”
The prices denominated by “Prices From” in the hotels presentation list, are the lowest price available, per night, per person, for the respective unit (hotel) up to the end of the current year and therefore, there is no guarantee of this price’s availability every time a research in done in our reservations system (variable price depending on research date). Because these are already the lowest available rates, which may therefore include the promotional campaigns, no added discounts are applicable.
Dynamic Pricing
Our prices are dynamic, varying according to supply and demand and without prior notice. The applied price will be the agreed-upon and accepted value at the time of booking, with no refunds or additional charges due to price fluctuations.
Promotions and Offers
algarve.vidamarresorts.com may make information available on the site related to specific services, offers or promotions that are occurring. Such services, offers or promotions will be subject to the specific terms, conditions and restrictions found on the site associated with these same services, offers and promotions.
General
The user is not permitted relinquishment, sublicensing or transference or any other form of any of their rights stipulated in compliance with these Terms and Conditions. If any clause contained in these Terms and Conditions is determined invalid by a qualified court of law, the invalidity of this clause will not affect the validity of the other clauses included in these Terms and Conditions, which will remain in full force and effect. The non-execution by one of the parties of any right or expedient in compliance with these Terms and Conditions does not constitute a renunciation of this right or expedient.
Discover our pet-friendly policy.
One pet per room is allowed, with a maximum weight of 15kg.
An additional charge of €35.00 per night applies, along with a €100.00 deposit, refundable at check-out after a room inspection for damages.
In public areas, including the Sunset Bar Restaurant, Outdoor Pools, and Mar Club, pets must be on a leash or in a carrier. Pets are not allowed in the indoor Restaurant/Bar area, nor in the Spa or Indoor Pool areas.
Pets should not be left alone in the room for more than two hours or after 9:00 pm, and a sign reading “Pet in the room” should be placed on the door. Room cleaning will be scheduled at a time arranged with the team.
It is mandatory to inform us at the time of booking if you will be accompanied by your pet, so you can be informed of all conditions related to the stay and receive the responsibility waiver to be signed at check-in.
For more information on services such as petsitting, baths, grooming, and more, please feel free to contact us.
Use of the Site
Use of the site implies that the user must be of age (minimum 18 years) and be able to enter binding contracts. The user will be financially responsible for all use of the site by him/herself. The user may use the site only to make legitimate reservations or acquisitions. We reserve the right, at any time and without previous notice, to impede or limit access to the user of the entire site or any part of the site.
Availability on the website
The website may not be permanently accessible due to maintenance or repair operations, or due to computer problems or failures, Internet service failures or other unforeseen circumstances. The website contains information about our products and services worldwide, of which not all will be available in all locations.
Reference to a product or service on the site does not imply that the product or service may be available or will eventually be available at the user’s location. The contents of the site, including publicity content, are meant to be used and presented only where their use and presentation are allowed, according to applicable laws and regulations.
Limitation of Responsibility and Deresponsibilization Clause
Although algarve.vidamarresorts.com takes every measure to assure the exactness of the contents of the site, the information is of a generic nature and does not claim to include all information related to the products and services mentioned on the site. Thus, algarve.vidamarresorts.com does not guarantee that the contents will be adequate for circumstances of the user or will satisfy his/her specific needs. algarve.vidamarresorts.com is not responsible for any errors or omissions considered to be outside of its reasonable control that might affect any contents on the site. The site may include links to access other websites that are beyond our control and which are not in compliance with these Terms and Conditions. If the user accesses other sites using the links provided, the availability and contents of these sites will be the responsibility of their operators.
Registration
If the user registers or provides his/her personal data through the site, he/she should be assured that the data supplied in the act of registration or at any other time are correct and complete. The user is committed to reporting immediately any necessary alterations to the information supplied while registering.
algarve.vidamarresorts.com guarantees full confidentiality for the personal data supplied through the secure server and under the terms of the law in force.
Opt-in and Opt-out Marketing
When providing personal data, you can choose to receive advertisements, information or updates and promotions, which can be communicated by email, post, or phone.
Receiving this information is optional and requires explicit consent. The consent can be revoked at any time, through the management of the user’s profile or by contacting the Hotel directly, who will send a written confirmation of the processing of the request.
Alterations to these Terms
algarve.vidamarresorts.com reserves the right, at its discretion, to make any alterations on any part of the site. Because of its updating policy, algarve.vidamarresorts.com may wish to alter these Terms and Conditions (including those related to the use of contents). In case of alterations in the Terms and Conditions, algarve.vidamarresorts.com will notify the user, indicating at the beginning of these Terms and conditions the date of its last updating. Therefore, it is important that whenever the user accesses the site, he/she checks to see if there is any notification of alterations to the Terms and Conditions. Use of the site after publication or notification of alterations on the part of algarve.vidamarresorts.com implies the acceptance of these alterations. If the user does not wish to be subject to these alterations, he/she should not continue to use the site.
Competitions and Prizes
algarve.vidamarresorts.com may promote contests, award prizes and feature promotions on its website. These will be subject to additional terms and conditions that will be released at the time the contests are held.
Court of Law and Jurisdiction
These Terms and Conditions are governed and interpreted according to Portuguese law. Both parties agree, in the exclusive interest of algarve.vidamarresorts.com, to elect the Portuguese courts as the competent and exclusive courts of law to judge and decide any lawsuits, actions, or judicial measures that may emerge or result from this contract; unless it has been agreed upon that in this clause of election of a competent legal court in the exclusive interest of algarve.vidamarresorts.com reserves the right to press legal actions against the user in law courts of competent jurisdiction in any other country.
Settlement of Disputes
In the event of litigation, the consumer may contact:
Centro de Arbitragem de Consumo do Algarve Tribunal Arbitral
Edifício Ninho de Empresas, Estrada da Penha,
8005-131 Faro
Portugal
T: +351 289 823 135
F: +351 289 812 213
E: info@consumoalgarve.pt
